[Answer ID: 11834]

The computer does not boot when the hard drive is connected with it.

Created 03/15/2011 04:22 | Updated 04/01/2011 07:40

There are some possible causes for this symptom.
Please refer to the following points.

Cause 1

:The problem is caused by the BIOS settings of the computer.

Countermeasure 1

:Change the BIOS settings on the computer.

When the BIOS settings include the [Legacy USB] item, set it to [Disable].
If this item is left [Enable], the computer may not start with USB hard drive connected.
The legacy USB is a USB mode to make the USB-connected keyboard, mouse, and so on usable before the OS is started up. (This mode is set to use the USB-connected key board for user operations such as BIOS setup.)
Please note that user operations such as BIOS setup will become unable before starting the OS if [Legacy USB] is set to [Disable] (not effective).
However, setting [Legacy USB] to [Disable] is no problem when employing a keyboard/mouse of the PS/2 connection.
Some USB devices might have a higher start-up priority than the built-in hard drive depending on the computer.
Set the start-up priority of the built-in hard drive higher than those of the USB devices, and make a confirmation.

Cause 2	:There is a problem on the connected port.
Countermeasure 2	:Change the connection of the port. When multiple connection ports are available on the computer, switch the port to another one. If the port is connected via a hub /interface board, remove it, and directly connect the cable to the computer port.

Details

Products

OS / Hardware

Was this answer helpful?

Please tell us how we can make this answer more useful.

Email *Required Your Feedback *Required