[Answer ID: 14205]
Firmware updater program cannot find the LinkStation
First, check the LinkStation's firmware version
| • | If it is a version starting with number 1, then you will need to install a firmware version starting with 1. |
| • | If it is a version starting with number 2, then you will need to install a firmware version starting with 2. |
If the correct version model is being used and problems are still occurring, temporarily disable your antivirus software and software firewall. Also your LinkStation should be connected to the same subnet as your computer.
Follow the procedure below.
| 1. |
Look at the LinkStation's IP address in the IP setup utility.
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| 2. |
Open the command prompt. Choose one of the following operations depending on your computer’s OS. Windows 8:
Windows 7 or Windows Vista:
Windows XP:
The IP address that shows up here should be the same except for after the last period (.).
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| 3. |
Finally, make sure there are no virtual network adapters on the computer. These are created by programs such as VMware. You may need to uninstall the program in order to get rid of these virtual adapters.
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