[Answer ID: 15170]
Surveillance Cameras Troubleshooting
Created 08/01/2013 02:34 | Updated 08/28/2014 01:12
| Issue | Possible Cause | Possible Solution |
| Video recording does not start. | Surveillance Camera setting not enabled. | Enable the Surveillance Camera from Settings. |
| A LAN cable between the TeraStation and network camera is disconnected, or the power is turned off. | Check that the LAN cables are inserted correctly. | |
| The video recording policy is not registered. | Register the video recording policy from Camera Policies. | |
| The device is not connected to a network on the same LAN, or the device is not connected to the LAN port that was set in Settings. | Connect the device to the network of the LAN port that was set in Settings. | |
| The disk is full. | Free available space on the disk by moving or deleting files. | |
| The time for the TeraStation and network camera is not correct. | Set the time in Settings. | |
| There are not enough camera licenses for the network cameras. | Purchase and register an additional license. | |
| I cannot enable the surveillance camera. | Failover is running. | Disable failover. |
| Surveillance cameras no longer record video. | The target shared folder for the recorded video was deleted. | Enable surveillance camera functionality in the Admin interface. |
| I cannot view the network camera using Live Viewer. | The network camera is not registered in some camera policies. | Register the network camera from camera policies. |
| There is an error in the network camera settings. | Verify the settings in the camera policies. | |
| There is no recorded data, or the recorded data cannot be found. | A camera was added in camera policies while Surveillance Video Manager was running. | If this is the case, this video may not be accessible. Restart Surveillance Video Manager to enable searching for recorded video from the new camera. |
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