[Answer ID: 9829]

How do I resolve an error in the backup log?

Created 02/16/2011 06:14  |   Updated 10/04/2013 07:32
  • How to read the Backup log
    -------- BEGIN BACKUP 2010/12/16 18:05:44*1 array1/share*2 -> TS-XHL123@usbdisk1*3 --------
    building file list ...
    174*4 files to consider
    created directory /mnt/usbdisk1/_backups

    ~Show the operations by the backup such as trasfered or deleted files.~

    sent 24057*5 bytes received 3340*6 bytes 18264.67*7 bytes/sec
    total size is 14847*8 speedup is 0.54*9
    -------- END BACKUP 2010/12/16 18:05:45*10 array1/shrare*2 -> TS-XHL123@usbdisk1*3 --------


    Backup start time

    *2 Backup source shared folder
    *3 Backup target shared folder
    *4 Number of files to be backed up
    *5 Total bytes sent
    Total bytes sent from the backup source to the backup target.
    This includes bytes sent for managing backup.
    *6 Total bytes received
    Total bytes received from the backup source to the backup target.
    This includes bytes sent for managing backup
    *7 Average transmission speed
    Average bytes of transmitted data sent from the backup source per 1 minute
    *8 Total volume of data sent
    Total volume of data sent from the backup source.
    *9 Transmission efficiency
    Total volume of data sent ÷(Number of bytes sent + Number of bytes received)
    *10 Backup end time
  • How to troubleshoot when backup error occurs.

    Check the backup log and search “error” or “code” and see what went wrong when a backup error occurs.
    Error codes and how to troubleshoot
    Error code

     Error cause

     How to troubleshoot


    code 5

    Can not find the shared folder

    Find the backup target shared folder,
    And set the backup task again.

    rsync error: error starting client-server protocol (code 5) at main.c(1504)

    code 12

    Can not link to the backup target

    Check the backup route again, and set the backup task again

    rsync error: error in rsync protocol data stream (code 12) at io.c(515)

    code 20

    Buckup task was discontinued because of the change in the TeraStation settings

    Do not change the TeraStaion settings while proceeding with the backup task.

    rsync error: received SIGINT, SIGTERM, or SIGHUP (code 20) at rsync.c(242)

    code 23

    There are some folders/files cannot be copied

    Check the folder/file names.
    When the backup target is FAT32, you can not send the file bigger than 4GB to copy.

    rsync error: some files could not be transferred (code 23) at main.c(702)

    code 24

    Files/Folders do not match with the initial Files/Folders of when the backup task started

    Do not edit the file while proceeding with the backup task.

    rsync warning: some files vanished before they could be transferred (code 24) at main.c



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