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  1. I cannot install NAS Navigator2.
    [Answer ID: 15810]
    You cannot use or install NAS Navigator2 when using a domain user. Install it as a local user.
  2. When "Assign authorization to external SMB server" is selected, authentication from Mac OS X 10.8 or later is failed.
    [Answer ID: 15758]
    If the hostname is more than 10 characters, authentication from Mac OS X 10.8 or later is failed. Set the hostname 10 characters or less.
  3. I cannot install NAS Navigator2 properly in macOS Sierra.
    [Answer ID: 16069]
    A bug was fixed where NAS Navigator2 could not be installed on macOS 10.12.Please download the latest version of NAS Navigator2.
  4. When changing the IP addess from NAS Navigator2 or SmartPhone Navigator, the DNS server address is initialized.
    [Answer ID: 15781]
    If a fixed IP address and the DNS server address are set, the DNS server address will be initialized when changing the IP addess from NAS Navigator2 or SmartPhone Navigator. Open the interface and set the DNS server address again....
  5. How many users will be NovaBACKUP license included LinkStation or TeraStation be valid for?
    [Answer ID: 14969]
    LinkStation LinkStation models are bundled with 5 client licenses of NovaBACKUP Professional. TeraStationTeraStation models are bundled with 10 client licenses of NovaBACKUP Business Essentials....
  6. The initial settings from LinkNavigator have failed.
    [Answer ID: 15809]
    The initial settings from LinkNavigator may fail if there is no DHCP server in the network. Set again, and if the message "The settings have already completed." is displayed, the settings have been successfully completed....
  7. How can I automatically upload pictures and videos on the iPhone, iPad, or iPod touch to the LinkStation or TeraStation with WebAccess i?
    [Answer ID: 14967]
    Enabling automatic uploading will upload pictures and videos to your LinkStation or TeraStation automatically whenever your iPhone, iPad, or iPod touch is connected to your Wi-Fi network (*)....
  8. When you update the firmware, the message "Updating Firmware" is displayed, but the firmware update never finish.
    [Answer ID: 15200]
    The online update server may be not responding.If the message persists for more than 10 minutes, turn off the LinkStation or TeraStation. Reboot the LinkStation or TeraStation, wait for a while, and update the firmware again....
  9. Active Directory - Invalid Characters for Password
    [Answer ID: 15205]
    When joining Active Directory with the LinkStation or TeraStation, the set of valid characters for password is limited to characters in ASCII table (alphanumeric) characters except for the following characters as well as blank (white) space:...
  10. Flickr cannot be configured from the LinkStation.
    [Answer ID: 15548]
    Flickr has modified their services and thus is no longer available from the LinkStation.
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