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  1. I cannot install NAS Navigator2 properly in macOS Sierra.
    [Answer ID: 16069]
    A bug was fixed where NAS Navigator2 could not be installed on macOS 10.12.Please download the latest version of NAS Navigator2.
  2. When "Assign authorization to external SMB server" is selected, authentication from Mac OS X 10.8 or later is failed.
    [Answer ID: 15758]
    If the hostname is more than 10 characters, authentication from Mac OS X 10.8 or later is failed. Set the hostname 10 characters or less.
  3. When changing the IP addess from NAS Navigator2 or SmartPhone Navigator, the DNS server address is initialized.
    [Answer ID: 15781]
    If a fixed IP address and the DNS server address are set, the DNS server address will be initialized when changing the IP addess from NAS Navigator2 or SmartPhone Navigator. Open the interface and set the DNS server address again....
  4. I cannot install NAS Navigator2.
    [Answer ID: 15810]
    You cannot use or install NAS Navigator2 when using a domain user. Install it as a local user.
  5. How to : monitor TeraStations with monitoring software
    [Answer ID: 16305]
    The following software can make it possible to monitor TeraStations.- For more detailed information and questions on the software, please contact the software manufacturer.- To purchase the software, please contact the software manufacturer or reseller....
  6. I cannot install "Microsoft Remote Desktop" for Mac.
    [Answer ID: 16178]
    Supported OS for "Microsoft Remote Desktop" is macOS 10.9 or later.Users of Mac computers running OS X 10.8 or earlier need to use "Microsoft Remote Desktop Connection Client for Mac 2."...
  7. How to Format a connected USB hard drive(TS5000,TS-2RZ series)
    [Answer ID: 15399]
    Note:Under some circumstances, data deleted when a drive is formatted can be recovered. To ensure that data is “gone forever”, a format might not be sufficient. See “Erase Data on the TeraStation Completely”....
  8. Which of LAN1 and LAN2 is used for the replication task?
    [Answer ID: 15490]
    - If the firmware version of the TeraStation is 2.50 or earlier, LAN port below is used for replication, depending on the way of connection. The main TeraStation and the backup TeraStation are connected with LAN1 only.: LAN1 is used for replication....
  9. I cannot install Microsoft Remote Desktop Connection Client for Mac 2.1.1 properly in macOS Sierra.
    [Answer ID: 16070]
    Follow the instructions to install Microsoft Remote Desktop Connection Client for Mac 2.1.1.Download Microsoft Remote Desktop Connection Client for Mac 2.1.1.Right-click "RDC installer.dmg", the downloaded file, and then click [Open]....
  10. The device name is not displayed on the list of DLNA Media Clients.
    [Answer ID: 15237]
    IP addresses and device names may be blank or not displayed depending on the DLNA-compliant devices.In this case, specify the device by MAC address. Click [Refresh client list] if your device is not listed....
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