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  1. Settings were reset after updating the firmware. (TS-2RZ Series)
    [Answer ID: 15633]
    Some settings will be reset after updating the firmware ver.1.xx to ver.2.00 or later. In this case, please set them again. Case 1. DLNA settings of a folder will be disabled.Solution 1....
  2. I cannot connect to the PPTP server in Windows 10.
    [Answer ID: 15756]
    Refer to the following steps to change the VPN connection setteings, if a PPTP server is used. Right-click the Network icon in the taskbar notification area and choose [Open Network and Sharing Center]....
  3. When "Assign authorization to external SMB server" is selected, authentication from Mac OS X 10.8 or later is failed.
    [Answer ID: 15758]
    If the hostname is more than 10 characters, authentication from Mac OS X 10.8 or later is failed. Set the hostname 10 characters or less.
  4. When changing the IP addess from NAS Navigator2 or SmartPhone Navigator, the DNS server address is initialized.
    [Answer ID: 15781]
    If a fixed IP address and the DNS server address are set, the DNS server address will be initialized when changing the IP addess from NAS Navigator2 or SmartPhone Navigator. Open the interface and set the DNS server address again....
  5. The initial settings from LinkNavigator have failed.
    [Answer ID: 15809]
    The initial settings from LinkNavigator may fail if there is no DHCP server in the network. Set again, and if the message "The settings have already completed." is displayed, the settings have been successfully completed....
  6. I cannot install NAS Navigator2.
    [Answer ID: 15810]
    You cannot use or install NAS Navigator2 when using a domain user. Install it as a local user.
  7. I cannot install NAS Navigator2 properly in macOS Sierra.
    [Answer ID: 16069]
    A bug was fixed where NAS Navigator2 could not be installed on macOS 10.12.Please download the latest version of NAS Navigator2.
  8. I cannot install Microsoft Remote Desktop Connection Client for Mac 2.1.1 properly in macOS Sierra.
    [Answer ID: 16070]
    Follow the instructions to install Microsoft Remote Desktop Connection Client for Mac 2.1.1.Download Microsoft Remote Desktop Connection Client for Mac 2.1.1.Right-click "RDC installer.dmg", the downloaded file, and then click [Open]....
  9. I cannot operate files in NAS with using Samba service in macOS Sierra.
    [Answer ID: 16071]
    Follow the instructions to operate files in NAS with AFP connections.Open LinkStation's settings from a computer.See this page to check how to open the settings.See this page to check how to download NAS Navigator2....
  10. I cannot install "Microsoft Remote Desktop" for Mac.
    [Answer ID: 16178]
    Supported OS for "Microsoft Remote Desktop" is macOS 10.9 or later.Users of Mac computers running OS X 10.8 or earlier need to use "Microsoft Remote Desktop Connection Client for Mac 2."...
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